We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund, if you are unpleased with your order please reach out to us so we can rectify the situation. We want you to enjoy your purchase and not have to experience stress over the purchase or the refund policy.
To start a refund, you can contact us at email@example.com. If your refund is accepted, we will notify you via e-mail. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any refund question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exchanges will be returned to:
Mars Space LLC
2512 NE 184th Terrace
North Miami Beach, FL 33160
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.